FAQ

Orders & shipping

How long will my order take?
We process orders within 2–3 business days. Delivery to the US, Canada and Europe usually takes 7–15 business days after that, and 15–25 business days to Australia and New Zealand. See our shipping policy for other regions.

How do I track my order?
You'll get a tracking link by email as soon as your order ships. Tracking can take a few days to show updates. If you see nothing after 5 business days, email us.

Can I change or cancel my order?
Orders start processing straight away, so we can't cancel them once they're placed. If you need to change your address, email us as soon as possible and we'll do our best before it ships.

Will I pay customs fees?
International orders may be charged import duties by the destination country. These are paid by the customer.

Returns

Can I return something?
Yes. You have 30 days after delivery to request a return. Items must be unused, with tags, in their original packaging. See our refund policy.

My item arrived damaged or faulty. What do I do?
Email us with your order number and a photo, and we'll make it right.

Products

Will the Roam Ball fit my cat?
It opens to about 70 cm (27.5 in) across, which suits most adult cats. Always stay with your cat while they're inside.

Which size jeans should I order?
Check the size chart on the product page. If you're between sizes, go up one, or email us your usual size and we'll help.

What can I put in the Squeeze Spoon Feeder?
Smooth purées, baby cereal, mashed food and yogurt. Always stay with your baby while feeding and check the temperature first.

Still have a question?

Email us at Support@azeneva.com or use our contact page. We reply within one business day.